On Tuesday, Nov. 18, New York Attorney General Letitia James reminded New Yorkers of their rights regarding home utilities as winter approaches.
James explained that state law protects New Yorkers by guaranteeing essential winter services, such as heat and hot water, in their homes.
She added that utility service providers must take extra steps to contact households before shutting off heat during the winter, and cannot shut off services if it would create a health or safety risk.
“New Yorkers have a legal right to heat and hot water services during the winter season,” said Attorney General James. “As temperatures drop, I urge New Yorkers to know their rights when it comes to home utilities, and to reach out to my office if they feel their rights are being violated.
“No New Yorker should be left without heat or hot water as days and nights grow colder,” she added.
James reminded consumers of their rights, including requirements for utilities to make extra efforts to contact households before a winter shutoff from Nov. 1 to April 15; to wait at least 35 days after a bill is overdue to pursue a shutoff and give 15 days’ advance notice; and to not disconnect service during the two weeks around Christmas and New Year’s Day.
She also clarified that utilities cannot disconnect service if someone in the household is seriously ill, has a serious disability, is grieving a recent family death, or if children are present, among other protected circumstances.
James urged New Yorkers affected by unauthorized shutoffs or exploitation to file a complaint online or call 1-800-771-7755.
